• Straightforward interior feels high-quality
• Loaded with standard equipment…
• But some of it already feels outdated

How is the quality and layout?

Toyota’s taken plenty of lessons from its RAV4 SUV when it comes to the Highlander’s interior trim, and in many ways that’s a really good thing.

It’s lovely and straightforward to use, with most of the controls positioned up relatively high on the dashboard so you don’t have to take your eyes too far off the road to work them, and in a sensible layout.

Better still, functions are, for the most part, controlled by big, chunky buttons and dials rather than awkward touch-sensitive pads. As a result, we think most drivers will feel at home in here very quickly indeed.

Build quality feels up to Toyota’s usual high standards and the Highlander looks as though it’s well-equipped for the rough and tumble of family life. Ergonomics are good, too – it’s not too high up of a clamber into the driver’s seat, and there’s plenty of adjustment. The view out of the narrow rear window is rather compromised, but that’s a gripe you’ll find on most cars of this size and shape.

Those expecting sumptuous luxury like you’d find on a Land Rover Discovery may be disappointed, though. With the exception of a little shiny trim and some token fake wood, almost everything’s a shade of dour grey or black, and the design is practical rather than stylish. Thank goodness for the standard panoramic glass roof, or the Highlander’s interior would feel very dark indeed.

Infotainment and tech

The infotainment system is also rather below-par by the standards of the segment. Its 8.0-inch screen feels rather small perched atop the dashboard, and the interface is outdated and awkward to use. That’s grating against more expensive rivals such as the Land Rover Discovery or Volvo XC90 – but it’s embarrassing to think that base-model Kia Sorentos or SsangYong Rextons come equipped with a superior infotainment system.

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The specification is otherwise very good, however. All models come with the aforementioned panoramic roof, and keyless entry, LED headlamps, triple-zone climate control, a wireless charging pad, leather upholstery and a premium JBL sound system are also present even on the ‘base’ model. That’s a high level of spec that goes a long way towards explaining the Highlander’s entry price compared with some rivals’ more Spartan accommodations on their lower trim levels.

Is it comfortable?

• Highlander offers exceptional refinement
• Rides well over most surfaces
• A comfortable experience for all occupants

Refinement is one of the Highlander’s most impressive points. The hybrid engine is virtually silent at a cruise, and provided you don’t hoof it the revs will remain low keeping it quiet around town, too. Combined with low levels of road noise, the most intrusive sound you’ll hear is moderate wind noise whipping around its bluff front end and large door mirrors.

With soft suspension, the Highlander rides well over most surfaces – it’s not as pillowy as the Land Rover Discovery’s air springs but still deals effectively with all but the largest potholes. It resists body roll surprisingly well for such a tall car, helping reduce potential car sickness – ideal when you could have the back rows full of children…

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The front seats are heated on all models, while top-spec cars come with heated and ventilated front seats, heated rear seats and a heated steering wheel. Particularly toasty in the winter.