Vauxhall has recently refreshed its range of dedicated commercial vehicle dealers, the Premier Van Centres, by maximising customer mobility and minimising downtime. All centres are capable of carrying out MOT tests to 3.5t (Class 7), to cover the vast majority of the Vauxhall range.
The scheme, which began in 2006, now has 100 participating dealers and Vauxhall claims over 90 per cent of all UK businesses are covered within a 30 minute drive time. However, operators located within a ten-mile radius of a Premier Van Centre can now expect to have their vans collected and delivered, and receive a courtesy van for free.
Premier Van Centres are also listed on Epyx 1link (a rapid response alert system) for ease of identification and online service booking requests, and will respond to all booking requests within 20 minutes. In addition, lead times for servicing will never be more than three days.
Repairs are carried out at fixed labour rates with job sheets completed on the day the work is completed and invoiced within a respectable five working days, so no hidden or unexpected surprises. Customers can also have the option of a while-you-wait service when a repair is expected to be completed on the same day.
After that, a 25-point check is carried out along with wash and vac, and fitting of wiper blades. Motorbodies Luton was the first Vauxhall retailer to be granted Premier Van Centre status.
“This is a fantastic opportunity to demonstrate our commitment to looking after the needs of van customers,” said Rachel Parker, Operations Director of Motorbodies. “We always strive to deliver the very best in customer service and aftersales support.”
The announcement of Premier Van Centres follows the launch of the new Vauxhall Vivaro.
“We are delighted to announce full details of our refreshed Premier Van Centres,” said Richard Collier, Vauxhall’s National Commercial Vehicle and B2B Sales Manager.
“The enhanced programme brings industry-leading customer experience to Vauxhall Commercial Vehicle fleet customers with over 90 per cent UK coverage. Our nationwide network of van experts will deliver the highest standards of skills and expertise while also helping fleets save time and money.”
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